Terms of service

1. Scope

The following General Terms and Conditions apply to all orders placed through our online shop.

Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

2. Contracting Party, Conclusion of Contract

The purchase contract is concluded with:

Soulbuddy GmbH
Kira-von-Preußen-Weg 21
28357 Bremen
Germany
Email: shop@soulbuddylook.com

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalog.

You can initially place our products in the shopping cart without obligation and change your entries at any time before submitting your binding order using the correction tools provided in the ordering process.

By clicking the order button, you submit a binding order for the goods contained in the shopping cart.

Receipt of your order is confirmed by email immediately after the order has been submitted. This confirmation of receipt does not yet constitute acceptance of your offer.

The contract is only concluded when we expressly accept your offer by means of an order confirmation or ship the goods to you.

Once the order has been placed, subsequent changes or cancellations are generally no longer possible, as orders are processed further automatically without delay to ensure fast shipping.

3. Contract Language, Storage of the Contract Text

The language available for concluding the contract is German.

We store the contract text and send you the order data and these General Terms and Conditions by email. If you have created a customer account, you can view your order data there.

4. Prices and Shipping Costs

All prices are stated in euros and include statutory VAT. In Switzerland, prices are displayed in Swiss francs.

Shipping costs may be incurred in addition to the stated prices. The applicable shipping costs will be clearly communicated to you during the ordering process.

5. Payment

The payment methods displayed at checkout are available to you in our shop.

Depending on the payment method offered, payment is processed via the respective payment service provider. The terms and conditions of the respective integrated payment service provider apply in addition.

If you select payment by credit card, PayPal, Klarna or another payment method offered at checkout, the payment transaction will be initiated accordingly via the respective provider.

6. Delivery Conditions

We deliver to the delivery address provided during the ordering process.

Information on delivery times can be found on the product pages or at checkout.

Should a product exceptionally not be available, we will inform you of this without delay.

7. Transfer of Risk

If the buyer is a consumer, the risk of accidental loss and accidental deterioration of the goods only passes to you upon handover of the goods to you or to a person authorized to receive them.

8. Undeliverable Shipments / Incorrect Address Details

Please check your delivery address carefully before completing your order.

If a delivery cannot be made because of an incorrect or incomplete address provided by you and this results in additional shipping effort, we reserve the right to charge you the additional costs actually incurred for reshipment, insofar as you are responsible for the incorrect address details.

If a shipment is returned to us after unsuccessful delivery attempts, we will contact you to agree on how to proceed.

9. Retention of Title

The goods remain our property until full payment has been made.

10. Transport Damage

If goods are delivered with obvious transport damage, please report such damage to the delivery agent as soon as possible and contact us without delay.

Failure to make a complaint or to contact us has no consequences for your statutory claims, in particular your warranty rights. However, it helps us to assert our own claims against the carrier or the transport insurance.

11. Product Presentation

We make every effort to present our products, colors and designs in the shop as realistically as possible. However, minor deviations, in particular due to different screen and device settings, cannot be ruled out.

Such minor deviations in color representation do not constitute a defect, insofar as the legally owed quality of the goods is not impaired.

12. Warranty

The statutory law on liability for defects applies. In the event of defects, you have the statutory rights.

Insofar as a voluntary guarantee is additionally granted for individual products, the details are set out in the respective guarantee conditions for the product. Your statutory rights are not restricted by an additional guarantee. The statutory law on liability for defects in consumer goods purchases remains in force.

13. Statutory Right of Withdrawal

Consumers are entitled to the statutory right of withdrawal. Information on the requirements, deadlines and consequences of withdrawal can be found in our cancellation policy.

The statutory withdrawal period is 14 days.

14. Voluntary Right of Return

In addition to your statutory right of withdrawal, we offer you a voluntary right of return for a total of 30 days from receipt of the goods.

Within this period, you can return items to us without giving reasons.

Requirements for returns:

The goods have only been tried on and not excessively worn or used
The goods are in perfect condition
All labels are still attached

Please make sure to return the goods in the original packaging if possible, or in suitable packaging, so that they are not damaged in transit.

Refund:

After receipt and inspection of the return, we will refund the purchase amount via the payment method originally used.

Important information:

Returns are no longer possible after the 30 days have expired
The voluntary right of return only applies to purchases made via our online shop
Your statutory rights, in particular the statutory right of withdrawal and your rights in respect of defects, remain fully unaffected

15. Discount Codes and Vouchers

Insofar as we issue discount codes or vouchers, the following conditions apply to them, unless otherwise stated in the respective offer:

Discount codes can only be redeemed within the specified period and only in the Soulbuddy online shop.

As a rule, only one discount code can be redeemed per order, unless we expressly state otherwise.

Cash payment, payment of interest or subsequent offsetting against orders already completed is excluded.

If you exercise your right of withdrawal for an order to which a discount code was applied, or if individual items are returned, only the reduced purchase price actually paid will be refunded.

If a minimum order value is a requirement for a discount code and the order subsequently falls below this value due to the return of individual items, we reserve the right to charge the difference, provided that this was expressly stated in the respective discount offer.

16. Gift Vouchers

Gift vouchers can only be redeemed in our online shop.

Cash payment of the voucher value or of any remaining balance is excluded, unless otherwise required by law.

The statutory limitation period remains unaffected.

17. Use of the Website / Prohibited Uses

You may only use our website and content within the scope of its intended use.

In particular, the following are not permitted:

the unlawful use of our shop,
interference with its technical functionality,
the use of bots, scraping, crawling or comparable automated means without our consent,
the distribution of malware,
the infringement of third-party rights.

18. Content, Trademarks and Copyrights

All content of our shop, in particular texts, images, graphics, logos, designs and product presentations, is protected by copyright or otherwise legally protected.

Use, reproduction or distribution beyond the statutory limits is not permitted without our prior express consent.

19. Third-Party Providers / Shopify

Our shop is technically operated via Shopify. However, the sole contracting party for orders placed via our online shop is us, Soulbuddy GmbH.

Third-party providers may be involved for individual technical services or payment processing.

20. Liability

For claims based on damage caused by us, our legal representatives or vicarious agents, we are always liable without limitation:

in the event of injury to life, body or health,
in the event of an intentional or grossly negligent breach of duty,
in the case of guarantee promises, insofar as agreed,
insofar as the scope of application of the Product Liability Act (Produkthaftungsgesetz) is opened.

In the event of a slightly negligent breach of essential contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely, our liability is limited to the damage that was foreseeable at the time the contract was concluded and that typically occurs.

Otherwise, claims for damages are excluded.

21. Data Protection

Information on the processing of personal data can be found in our privacy policy.

22. Changes to these General Terms and Conditions

Your order is subject to the General Terms and Conditions in the version that was incorporated in the shop at the time of your order.

23. Applicable Law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected.

24. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR). You can find the link to it in the legal notice.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless we are legally obliged to do so.

25. Contact