Shipping policy
1. Delivery costs
WITHIN GERMANY
Cost of DHL domestic parcel: €4.90
Delivery time: approx. 2–4 working days
TO AUSTRIA
Cost of DPD international parcel: €9.90
Delivery time: approx. 4–7 working days
TO SWITZERLAND*
Cost of international parcel: €15.90
Delivery time: approx. 4–7 working days
(Prices exclude customs duties, import tax and any service charges)
*Please note that in some non-EU countries, such as Switzerland, you may be liable for additional charges after purchase, including import tax, the applicable customs duty, service charges from the transport provider, and other fees. Unfortunately, we have no control over these costs and they are not included in the delivery charges.
WITHIN EUROPE
Zone 1 (EU): International Parcel:
Destination countries: Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Poland, Czech Republic
International Parcel cost: €14.90
Delivery time: 4–7 working days
Zone 1 (Non-EU): International Parcel*:
Destination countries: Liechtenstein, Switzerland
International parcel cost: €15.90
Delivery time: 4–7 working days
Zone 2 (EU): International parcel:
Destination countries: Andorra, Italy, Portugal, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City
International Parcel Cost: €14.90
Delivery time: 4–7 working days
Zone 3 (EU): International Parcel:
Destination countries: Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta
International Parcel Cost: €15.90
Delivery time: 4–7 working days
Zone 3 (Non-EU): International Parcel*:
Destination countries: Norway, Iceland
International Parcel cost: €18.90
Delivery time: 7–14 working days
*Please note that in some non-EU countries, such as Norway, Iceland, etc., you may be liable for additional charges after purchase, including import tax, applicable customs duties, service fees charged by the transport provider, and other costs. Unfortunately, we have no control over these costs, and they are not included in the delivery charges.
WORLDWIDE SHIPPING
Unfortunately, we do not offer worldwide delivery, only delivery within Europe
*Please note that in some non-EU countries, such as Switzerland, additional fees may apply after purchase, including import tax, customs duties, shipping service fees, etc. Unfortunately, we have no control over these costs, and they are not included in the shipping costs.
2. Shipping Information
Please note that the packaging and shipping costs include more than just postage. They also cover transport insurance, shipping staff costs, and packaging materials. If you have any questions or suggestions, please feel free to contact us.
3. Delivery Times
We do everything we can to ensure your SOULBUDDY products arrive at your home as quickly as possible. If the items are in stock, your order will typically arrive within 1-3 business days within Germany.
If individual items have a longer delivery time, your order will be shipped as soon as all items in your order are in stock. For advance payment (PayPal, credit card, etc.), the delivery time depends on when the payment is received in our account.
